Refund & Cancellation Policy

At SriVSR, we want you to be completely satisfied with our service. This policy explains how refunds and cancellations work for our Pay-As-You-Go (PAYG) credit packs and monthly subscription plans.

1. Pay-As-You-Go (PAYG) Credit Packs

1.1 Credit Expiration

• PAYG credits never expire
• Use them at your own pace
• No time limits or monthly resets

1.2 Refund Eligibility

We offer refunds for unused credits only:

• ✅ Full refund: If you haven't used any credits from your pack
• ✅ Partial refund: For remaining unused credits (prorated based on usage)
• ❌ No refund: For credits already used to process documents

1.3 Refund Window

• Refund requests accepted within 30 days of purchase
• After 30 days, credits remain valid but are non-refundable

1.4 How to Request a Refund

1.5 Refund Processing Time

• Refund requests reviewed within 2-3 business days
• Approved refunds processed within 5-7 business days
• Refunds issued to original payment method via Paddle/Razorpay

2. Monthly Subscription Plans

2.1 How Monthly Plans Work

• Credits reset on the 1st of each month
• Unused credits from previous month do not roll over
• Subscription auto-renews monthly unless canceled

2.2 Cancellation Policy

You can cancel your monthly subscription at any time:

• ✅ Cancel anytime before next billing cycle
• ✅ Keep access until end of current billing period
• ✅ Use remaining credits until period ends
• ❌ No pro-rated refunds for partial month usage

2.3 Money-Back Guarantee

2.4 How to Cancel

Cancel your subscription in two ways:

• Option 1: Cancel directly in your account dashboard (coming soon)
• Option 2: Email support@srivsr.com with "Cancel Subscription" in subject line

3. Special Circumstances

3.1 Technical Issues

If you experience technical problems that prevent document processing:

• Credits will be refunded for failed processing
• Report issues to support@srivsr.com
• We'll investigate and restore credits within 24-48 hours

3.2 Disputed Charges

If you see an unexpected charge:

• Contact us first at support@srivsr.com
• We'll review your account and resolve the issue
• Avoid chargebacks - they may result in account suspension

3.3 Account Violations

If your account is suspended or terminated due to Terms of Service violations:

• ❌ No refunds for unused credits
• ❌ No refunds for remaining subscription time
• See our Terms of Service for details

4. Payment Provider Policies

We use trusted payment processors to handle transactions:

• Paddle: For international customers (credit cards, PayPal, Apple Pay, Google Pay)
• Razorpay: For Indian customers (UPI, cards, net banking, wallets)

Refunds are processed through the same provider you used for payment. Processing times may vary based on your bank or payment method.